Refund policy
Return Policy
Our Commitment to Quality
At Persia's Pantry, we are dedicated to providing our customers with the highest quality Tasmanian and Persian food products. We source the finest ingredients and use traditional methods to ensure that every item meets our rigorous standards.
Return Window
Due to the perishable nature of our products, we offer a limited return window of 14 days from the date of delivery.
Conditions for Returns
We accept returns for the following reasons:
Damaged or Defective Products: If your order arrives damaged or defective, please contact us immediately with photos of the damaged product and packaging. We will gladly offer a replacement or refund.
Incorrect Orders: If you receive an incorrect item, please contact us within 7 days of delivery, and we will arrange for the correct item to be shipped to you.
Spoiled Products: If you believe a product has spoiled prematurely, please contact us with details and photos of the product. We will assess the situation and offer a replacement or refund if appropriate.
Items Not Eligible for Return
Change of Mind: We do not accept returns for "change of mind" situations due to the perishable nature of food and hygiene concerns.
Opened or Used Products: For hygiene reasons, we cannot accept returns on opened or used products unless they are damaged or defective.
Products Beyond the Return Window: Products returned after the 14-day return window will not be eligible for a refund or replacement.
Return Process
Contact Us: Please contact our customer support team at persaispantry@gmail.com or 0421 713 476 to initiate a return.
Provide Information: Please provide your order number, the item(s) you wish to return, and the reason for the return.
Return Shipping: We will provide you with instructions on how to return the item(s). In most cases, you will be responsible for the cost of return shipping.
Refund or Replacement: Once we receive the returned item(s) and verify their condition, we will process your refund or send a replacement.
Customer Satisfaction
We value your satisfaction and strive to provide the best possible experience. If you have any questions or concerns about your order, please don't hesitate to contact us. We are here to help.